Return & Refund Policy
Effective Date: 14 September 2025

At JCE AG, we strive to provide high-quality digital software products and virtual services to support your agricultural equipment diagnostics. Because our products are intangible, licensed, and delivered electronically, this Return & Refund Policy applies specifically to digital goods purchased from our website.

1. Digital Product Sales Are Final

All purchases of digital software, licenses, or virtual access services are non-returnable and non-refundable.

Once a license key, download link, or remote access credential has been delivered or activated, the sale is considered final.

This policy is in line with international e-commerce standards for digital goods.

2. Limited Exceptions

Refunds or credits may be granted only under the following circumstances:

Non-Delivery of Product: If a technical error prevents us from issuing your license key or access credentials, and our support team cannot resolve the issue.

Defective Access: If the delivered product is proven to be defective or non-functional due to an error on JCE AG’s part, and cannot be corrected by our support team.

No refunds will be issued for:

Change of mind after purchase.

Failure to meet stated system requirements.

Incompatibility with your device, operating system, or third-party software.

Loss of access due to misuse, unauthorized modifications, or reselling/sharing of licenses.

3. License Activation & Delivery

Software activation typically occurs within 24 hours of purchase.

You will receive an email confirmation including activation instructions and a step-by-step installation guide.

Delivery to the email address provided at checkout constitutes completion of the sale.

4. Support & Troubleshooting

If you experience technical issues, please contact us promptly at [email protected]

Our technical support team will work with you to resolve activation, installation, or connectivity issues.

Resolution support is a condition before any refund or credit is considered.

5. Chargebacks & Unauthorized Claims

By purchasing, you agree to resolve disputes directly with JCE AG before initiating a chargeback.

Unauthorized chargebacks may result in suspension or termination of all active licenses.

6. Policy Updates

This policy may be updated at any time without prior notice. The latest version will always be available on our website.

7. Contact Information

For all refund or return inquiries, please contact:
JCE AG Support Email: [email protected]